By default, Radius uses a built-in SMTP service. To help in avoiding problems with deliverability of your Auto Responders, Drip Campaigns and Individual Emails, using your own SMTP server is recommended.

If you are an Admin and setting the account SMTP, Go to Settings > EMAIL, COLUMNS, CALENDAR & OTHER SETTINGS

If you are an Agent and setting your own email SMTP, go to Account> My Info> Email

Configure Gmail Email
Click on the "Connect Gmail" button. Follow these steps to learn more if you need them.

Configure Office 365 Email
Click on the "Connect Office365" button. If that does not work, use these settings:
 SMTP Host - smtp.office365.com
 SMTP Authentication Username - Your Email Address
 SMTP Authentication Password - Your Password
 SMTP Encryption - SSL/TLS
 SMTP Authentication - Login
 SMTP Port - 587

Configure Yahoo Mail
 SMTP Host = smtp.mail.yahoo.com
 SMTP Authentication Username = Your Email Address
 SMTP Authentication Password = Your Password
 SMTP Encryption = SSL/TLS
 SMTP Authentication = Plain
 SMTP Port = 587

Yahoo Users note that you MUST review this: For this to work, in your Yahoo account, change your setting to allow apps that use Less Secure Sign In. Once turned on, Radius will authenticate your Yahoo Account Properly.

Configure SendGrid Email
 SMTP Host -- smtp.sendgrid.net
 SMTP Authentication Username -- Your SendGrid Username
 SMTP Authentication Password -- Your SendGrid Password
 SMTP Encryption - SSL/TLS
 SMTP Authentication - Plain
 SMTP Port -- 587

Configure HostGator Email
 SMTP Host -- Use mail.yourdomain.com
 SMTP Authentication Username -- Your Email Address
 SMTP Authentication Password -- Your Email Address Password
 SMTP Encryption - SSL/TLS
 SMTP Authentication - Plain
 SMTP Port -- 587

Configure Live[dot]com Email
 SMTP Host -- smtp.live.com
 SMTP Authentication Username -- Your Email Address
 SMTP Authentication Password -- Your Email Address Password
 SMTP Encryption - SSL/TLS
 SMTP Authentication - Login
 SMTP Port -- 587

Configure GoDaddy Email
 SMTP Host -- smtpout.secureserver.net
 SMTP Authentication Username -- Your Full Email Address
 SMTP Authentication Password -- Your Password
 SMTP Encryption -- None
 SMTP Authentication -- Plain
 SMTP Port -- 25

Configure Register.com
 Register.com customers:
 SMTP Host = mail.websiteaddress (ie mail.site.com or mail.site.org)
 SMTP Authentication Username = Your Full Email Address
 SMTP Authentication Password = Your Password
 SMTP Encryption: SSL/TLS
 SMTP Authentication: Plain
 SMTP Port: 587

Configure Web.com
 Web.com Customers:
 SMTP Host = smtp.domainname.com (ie smtp.site.com or smtp.site.org)
 SMTP Authentication Username = Your Full Email Address
 SMTP Authentication Password = Your Password
 SMTP Encryption: SSL/TLS
 SMTP Authentication: Plain
 SMTP Port: 587

Common Errors

  • You have a different email address in your Account Profile (Account > My Information > Information) than you're adding to the SMTP Settings. Choose One email address and use that for both. 
  • You are not signed into the proper user profile to set up the SMTP Settings. Make sure you're logged in to the profile of the person who you are setting up if you are an admin.
  • Not using your full email address but only the part before the @ sign. Use the full email address.
  • Putting in your Radius password into the place that it says password. Use your email address password.
Did this answer your question?