If you have Inbound dialing, you can create extensions for your inbound phone number.

Firstly, go to Settings> Phone Dialer & Call Queue Lists> User Groups
Set up the User Groups to determine which agents will receive which calls.

Create_User_Groups.png

Secondly, go to the IVR tab
Create IVR menu, name it and select the Greeting to use (Upload mp3s or create a text to voice message on the Greetings tab)
Determine the selections.

Create_IVR_Menu.png
Create_IVR_extensions.png
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